Frequently Asked Questions

FAQ About Our Resale Shop

Yes! TEAM is a non-profit organization and 100% of the revenues from the Resale Shop are used to support our Assistance Ministry by covering the costs of running TEAM (utilities, insurance, supplies, the salaries of our 2 full-time and 3 part-time employees). As a result, all of the financial donations to TEAM can be used to cover our assistance ministry, which helps individuals in need with food, toiletries, clothing, financial assistance, and medical, dental and vision vouchers.
We're located at 300 W Main Street in downtown Tomball, near the intersection of Main and Cherry Streets.
The Resale Shop is open Monday - Saturday from 10:00 am - 5:00 pm.
We carry gently-used furniture and furnishings, sporting goods, clothing, evening and bridal wear, baby gear, books, home decor, kitchenware, and much more!
Yes, our Resale Shop has sales, and there are a few ways to find out about them. If you are on social media, make sure you like/follow TEAM's Facebook and/or Instagram pages, as we post sale information there. If you want to be the first to know about upcoming sales and in-store promotions, join our popular customer list. It's a very quick sign up process, and in return, we'll send you a 25% off coupon by email.
Yes! Every Wednesday we give a 25% discount to seniors over the age of 60. Veterans receive a 20% discount every day. In addition to these special discount days, we also send coupons and information on upcoming sales to our email subscribers. Sign up here to join our customer list and be the first to know what's on sale at TEAM! When you subscribe, you'll receive a 25% off coupon by email.
There is street parking along Cherry Street, Commerce Street, and Oak Street. There is also a free parking lot located at the southeast corner of Main Street and Cherry Street.
We appreciate gently-used donations of clothing, furniture, baby gear, books, DVDs, art, kitchenware, linens, medical equipment, sporting goods, home decor, lamps, and linens.
We are unable to take mattresses, large applicances (such as refrigerators, washers/dryers, etc), analog TVs, VHS tapes or players, cassette tapes and photo albums. We do not take items that are stained, torn, or have water, pet, or smoke damage.
Donations are accepted Tuesday – Saturday from 10:00 am - 4:00 pm. Donated items can be dropped off at the double doors along the alley behind our building. We have volunteers and staff who will help you unload your car. Please do not leave your donations after hours.
Yes, we do! To inquire about furniture pick up, you can submit your information here or call our Resale Shop at (281) 255-6967. Due to space constraints, TEAM will only pick up furniture that is in good condition and suitable for sale.

FAQ About Our Assistance Ministries

TEAM provides emergency assistance with food, rent, and utilities, and can also provide limited medical, dental, prescription, and vision assistance for low income individuals.
TEAM provides emergency assistance to individuals and families residing in the Tomball zip codes, to those living within the boundaries of the Tomball Independent School District (which can include some areas in Klein, The Woodlands, Pinehurst and Decker Prairie), and to members of our sponsoring churches.
To receive assistance you must apply in person and provide a photo i.d., proof of residence, and bring a utility bill and your lease agreement if you are applying for rental assistance. You will also need to bring proof of your income, or your application for unemployment, disability, or worker’s comp. You can find more information on our assistance page.
The Resale Shop is unable to provide assistance. If you are in need of assistance, please come to the TEAM Ministry on Tuesdays or Thursdays from 10:00 am - 2:00 pm.
The TEAM ministry is located at 300 West Main Street, on the corner of Main Street and Cherry Street, in downtown Tomball.
We are open on Tuesdays and Thursdays from 10:00 am - 2:00 pm. To assure that you can be seen, please arrive at least one hour prior to closing.
There is public parking on the southeast corner of Main and Cherry Streets, across from TEAM. There is also street parking on Cherry Street next to the TEAM building, as well as on Commerce Street, the first street north of Main.
TEAM operates a Resale Shop that funds the majority of the ministry’s operating costs. Additionally, TEAM has sponsoring churches that provide regular donations. Various individuals, organizations and businesses also contribute to TEAM. To a lesser degree, funding is also provided through intermittent grants.
Since TEAM’s Resale Shop covers most operating costs, over 90% of donations are used to provide assistance to those in need.

FAQ About TEAM's Food Pantry

Eligibility is primarily determined by 3 factors: Your residence must be within TEAM’s service area, your income must be at or below the federal poverty guideline, and/or you must have an emergency situation that can be verified. Food is provided on a one time basis for those not residing in the TEAM service area.
The TEAM service area is limited to Tomball zip codes and Tomball Independent School District. Parts of Tomball ISD are located within Klein, the Woodlands, Pinehurst and Decker Prairie. We also assist members of TEAM's sponsoring churches.
We can provide food every 3 weeks for those who qualify. Food may also be provided more often in extenuating circumstances.
Our Food Pantry is open during assistance ministry hours, which are Tuesdays and Thursdays from 10:00 am - 2:00 pm.
Yes, but the availability of these supplies is limited. If available, we may be able to provide toiletries, adult diapers, feminine hygiene products, baby diapers, and baby formula/food.
TEAM serves as a distribution outlet for the Houston Food Bank and purchases most of its food, at a nominal cost, from the Food Bank. Also, various local churches and other organizations conduct periodic food drives that benefit TEAM.
Yes! We welcome individual and group collections of food for our pantry. More information on donating to our food pantry can be found here.
This changes frequently. You are welcome to call during our Assistance Ministry hours (Tuesdays and Thursdays from 10:00 am - 2:00 pm) for an update. Our phone number is (281) 351-6700. Or you can send us a message and we'll respond promptly. However, please know that we always appreciate food donations of any kind. The more food we have, the more we have to give to those in need.
Please see our Food Pantry page for the latest information on pantry donations.
You can find volunteer information, as well as a volunteer application that you can download, here.

FAQ About the Tomball Benevolence Network (TBN)

A network of churches, businesses, organizations and individuals linked together to provide services and resources to our Tomball neighbors in need. It's also referred to as TBN.
We have businesses who will assist in the areas of minor car repairs, electrical, plumbing, home repairs, etc. Individuals offer services in multiple ways, i.e. accompanying a potential student to Lone Star College to assess available skilled training or a college degree, being a support to someone who has lost a loved one, assisting a single mother with her children and much more.
You are welcome to meet with a TEAM caseworker to assess your need and determine whether you meet client criteria. Please visit TEAM's Assistance Ministry, located at 300 W Main Street, Tomball, TX. Our assistance ministry is open Tuesday and Thursday from 10:00 am - 2:00 pm.
Email Karen Guiles, TBN's community liaison, for information on how to join and share what your business, or as an individual, you can offer. We welcome enthusiastic people who have a heart to serve others in need!
No long-term commitments are required, and you do it on your own time or schedule.

FAQ About Volunteering with TEAM

We have a large variety of volunteer positions - from caseworker to cashier. You can find a detailed description of our volunteer opportunities, as well as our volunteer application, here.
Yes, the Resale Shop, Food Pantry, and Assistance Ministry are all supported by volunteers.
Yes, volunteers under the age of 13 must have an adult working with them. Volunteer applications from minors must be signed by a parent/guardian.
Visit our volunteer page to learn about our volunteer opportunities and download a volunteer application.
Volunteers in the Resale Shop are asked to work at least four hours each time they volunteer. Our Assistance Ministry and Food Pantry is open on Tuesdays and Thursdays. Volunteers in these areas work on one or both days. We also have volunteer opportunities with flexible hours in marketing, IT, social media communications, fundraising, event planning, event photography, and more.
We have on-the-job training in all areas. Caseworker and cashier positions require more extensive training and a commitment to certain days and times. Additionally, cashiers must agree to a background check.
No. We have a variety of tasks available. We try to match our volunteers with jobs that they find interesting or where they have special knowledge.
Yes! We will try an accommodate any groups who want to work together.
In most cases, yes. Please email our volunteer coordinator to discuss the specifics.
Yes, with some requirements. You can find TEAM's guidelines for court-ordered community service here. Each application needs to be complete and will be reviewed individually before work can begin.
Yes. We love to show off our amazing volunteers and the work they do at TEAM. We have many pictures on our website, and we post pictures frequently on social media. To see our social media posts, find and follow TEAM on Facebook and Instagram. Also, be sure to checkout our volunteer spotlight page, where we have Q&As with some of our volunteers.
You can send an email to us at [email protected], or complete the quick contact form on our site.